certified Project Manager (PMcert)

Organisations and business of today need personnel with solid project management competence. Certified project mangers know how to deliver with quality, faster and less expensively. The IPMA certification is performance based and provides standards by which project management performance can be measured.
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Business Process Management (BPM)

In a lot of my projects I have encountered that Business Process Modeling (BPM) is key to most of solutions. I have used BPMN Notation on BPM for representing processes, so that the current ("as is") process may be analyzed, simulated and improved in future ("to be"). As Business Analyst to improve process efficiency and quality, the process improvements identified by BPM may or may not require IT involvement.

Business Development

In the field of commerce, especially the area of business development, I have held a number of roles and responsibilities which aimed at gaining new customers and at penetrating existing markets.
Most of the time I have used techniques as assessment of marketing opportunities, intelligence gathering on customers and competitors (benchmark study), generating keys for possible sales, advising on, drafting and enforcing sales policies and processes, follow-up sales activity, formal proposal or presentation management and writing, pitch and presentations and business model design.

Travel domain

As travel agent - mostly devoted to making travel arrangements for business travelers - in a retail business, that sells travel related products and services to customers, on behalf of suppliers, sometimes combining several products.
I have the full blown knowledge of all major distribution companies who operate Global Distribution Systems (GDS), such as Sabre Holdings, Amadeus IT Group, Galileo CRS and Worldspan (now Travelport GDS), to provide up to the minute, detailed information on millions of flights, hotels, rail and car rentals.

Content Management (CMS, WCM, ECM)

I have created many WCM projects based on Content Management Systems (CMS) - aW, SPPS, cutenews, joomla or typo3 to name a few. Certainly the intranet/extranet project back in 2002 helped me to learn the basis for an Enterprise content management (ECM) in order to strategies, methods and tools to capture, manage, store, preserve, and deliver content and documents related to organizational processes
allowing the management of organisation's unstructured information, wherever that information lies. But it is not worth the effort without a serious web-controlling...

Assessments (stage gate process)

As Business Analyst I frequently was interfacing with stakeholders for new project requirements by taking requirements from multiple sources, like customers and suppliers/vendors for product screening.

Requirement Management

As Solution Engineer I had the supervision of the requirement and change processes and often had to do the refinement of design/requirements where necessary and where expected to drive resolution of key requirements.

Sales Management

As Head of Sales I have learned that sales goals are due to an effective and efficient manner of planning, staffing, training, leading & controlling organisational resources, but far most important is the active listening of the customer ...

ROI - return of investment

In all of my projects - even in very strategic ones as e.g. intranet development - I was driving return on investment calculations (ROI) to get the ratio of money realized or unrealized on an investment relative to the amount of money invested.

UCD Testing (user centrered design)

Together with Human-Computer Interaction (HCI) specialist I developed and managed UCD tests in adding Human Factors Engineering into design for multi-stage problem solving processes in order to analyze and foresee how users are likely to use an interface, but also to test the validity of design assumptions with regards to user behaviour in real world tests with actual users. I had great succes with such testing, since it is often very difficult for designers of an interface to understand intuitively what a first-time user of their design experiences, and what each user's seeks for: a simple, intuitive barrier-free use...

Key difference from other interface design philosophies is that user-centralized design tries to optimize the user interface around how people can, want, or need to work, rather than forcing the users to change how they work to accommodate the software developers approach.
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As Project Manager, Solution Engineer and Business Analyst I was managing workshops to analyse and substantiate requirements with business units, IT and external partners.

Feasibility studies

With feasibility studies I have looked at the viability of an idea with an emphasis on identifying potential problems and attempts to answer one main question: Will the idea work and should it result in downstreamed actions, e.g. a program or a projectt?
By assessing competition, researching the market and figuring out how much money is needed to start the ideas and keeping it up-and-running until it is established, that is what it is all about upfront to find a cost-effective way to market and sell the products and services. In short: decision that make or break the business.

speech and conferences

Exchanging knowledge at public fares or specialist conferences, is one of the ways to keep me up-to-date and expand my and my surroundings' horizon.
A speech about 'intranet portals' held at the Specialist Trade Fair for Educational and Information Technology "LEARNTEC" in Karlsruhe - Germany - in feb. 2005
Mitarbeiterportal - Das Projekt im gesamtunternehmerischen Ansatz


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